Managing mobile phones, SIM cards and telecom subscriptions is essential for an efficiently functioning organization, especially when new bundles are on the market, new employees start or employees leave the company.
We offer comprehensive telecom support and device management services for companies, ensuring that every aspect of telecom management is carefully executed - from subscriptions and devices to support and billing. With us as a single point of contact, or Single Point of Contact (SPOC), we make sure your employees always have the right support and devices, without your own team losing time.
What does our telecom support offer?
Our telecom support and device management services go beyond mere management; we take care of the entire process around mobile devices and subscriptions, including stock management, administrative processing and support.
Some of our main activities include:
- Providing subscriptions and mobile devices for new employees.
We arrange subscriptions and mobile devices for new employees so that they have the right resources for their work from day one.
- Contact and explanation for new Employees
We personally contact new employees to explain their mobile device, subscription and how to use it, so they can get started right away.
- Administrative processing of subscriptions and cell phones
All subscriptions and devices are administratively registered and managed via our telecom expense management platform myTelecom, ensuring orderly and accurate follow-up without loose ends.
- Telecom Policy and document management
New employees receive the telecom policy and must sign it. We send reminders, follow up the signing and deliver the signed documents to the appropriate department.
- Stock management of mobile devices, SIM cards and others
Our team keeps stock of mobile devices and SIM cards, among others, so that there are always enough devices and cards available for new employees or replacements.
- SPOC for subscription and billing questions.
Employees can contact us for all subscription and billing questions. This reduces the workload of your internal IT, HR and administration departments and provides employees with a familiar place for questions.
- Intervening internet for new employees and leavers
We can help arrange internet access for new employees and take care of stopping it when employees leave.
- Point of contact for complaints about telephony
In case of complaints about telephony, such as network problems or subscriptions, we act as a point of contact and ensure a smooth settlement.
- Bundling and formatting complaints towards telecom providers
We collect complaints, analyze them and pass them on to the telecom providers. We monitor whether the problems are actually resolved and keep you informed of the progress.
Why choose our Telecom Support services?
Our experience and expertise in telecom and device management make us a reliable partner for companies that want to commit to a professional and well-managed telecom policy. With us as your partner, you will enjoy cost efficiency, smooth onboarding and offboarding of employees, and smooth support for all questions and issues around devices and subscriptions.
Want to know more? Contact us for a no-obligation discussion on how we can support your business with our telecom support and device management services!
